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Magnit Direct Sourcing is aware that your assignment with Airbnb has come to an end or is scheduled to come to an end soon. We want to make sure you are fully prepared for your next opportunity with Airbnb! We created this Re-Deployment Drop as an easier way to locate those who just rolled off an assignment and are interested in coming back to work with Airbnb through Magnit. If you are interested in working with Airbnb again, please use the \"Apply Now\" button so we can quickly access your information. You are welcome to explore other opportunities we have listed on the career site as well. This job posting was created only for candidates that have been recently rolled off an assignment with Airbnb. This is not a job application for external candidates seeking employment with Airbnb.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 171813794048, "name": "API Support Engineer", "location": "San Francisco, California, US ", "locations": ["San Francisco, California, US ", "Remote"], "hot": 0, "department": "Information Technology/MIS", "business_unit": "Airbnb, Inc.", "t_update": 1675107727, "t_create": 1674769872, "ats_job_id": "18190851", "display_job_id": "18190851", "type": "ATS", "id_locale": "18190851-en", "job_description": "Support Engineers also understand how REST APIs work, comprehend JSON and XML data formats, can read and write complex SQL queries, and can communicate complex technical concepts to non-technical individuals. (Primary) Technical support Provide technical support to over 350 software companies that integrate with our API. Debug issue s and offer creative solutions to build Partner trust. Triage and escalate issues to API Engineers. Identify non-API-related issues and escalate them to appropriate teams. Being comfortable hosting video calls with Partners for live troubleshooting and share outs, and educating them about our tools. Through complex analysis and data insights, identify potential integration problems and preemptively report them to Partners. Provide technical expertise to other Airbnb teams, both technical and non-technical, such as the Key Accounts and Connectivity Teams. Support feature launches - help coordinate Beta Partners, and provide technical support while Partners integrate features. Degree beneficial, but not mandatory. 3+ years of hands-on experience in a similar consultancy role. Excellent communication skills, both written and verbal. Experienced in technical support, troubleshooting, testing, triaging, and escalating issues. Ability to translate technical concepts to non-technical individuals. Thorough understanding of XML markup language and JSON data format. Understanding and writing complex SQL queries. Have consumed or integrated REST APIs before. Experience with Postman or PAW to test APIs. Experience with Salesforce and Jira. NICE TO HAVE: Experience writing technical documentation for internal and external teams. Understanding concepts of service-oriented architecture. Ability to embrace the adventure, embracing change amidst shifting priorities.", "stars": 0.0, "medallionProgram": null, "is_global": false}, {"id": 171813773163, "name": "Compliance Training Designer", "location": "London, Greater London, UK ", "locations": ["London, Greater London, UK "], "hot": 0, "department": "Marketing", "business_unit": "Airbnb, Inc.", "t_update": 1674831412, "t_create": 1674752198, "ats_job_id": "18189877", "display_job_id": "18189877", "type": "ATS", "id_locale": "18189877-en", "job_description": "This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.\u00a0 Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.\u00a0 Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.\u00a0\u00a0 Airbnb was born with a creative spirit, and it\u2019s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:\u00a0 Our community is based on connection and belonging.\u00a0 Our creativity allows us to imagine new possibilities for people.\u00a0 Our responsibility is to all of our stakeholders.\u00a0 It takes a unified team committed to our core values to embody these ideas,\u00a0and our fast-moving team is committed to leading as a 21st century company.\u00a0 Compliance Training Designer The Location: This position is based in the United Kingdom - Remote Eligible. The role may include occasional work at the London office. The Job Work on projects to support development of job training for a variety of processes within the Payments Compliance department. Learn about the work of Payments Compliance to ensure the learning content you design is supporting the team to meet its regulatory obligations.\u00a0 Review feedback about training content and suggest improvements. Work with stakeholders and ensure effective communication about training content launches. About You 3 to 5 years background in instructional design. Experience with creating task simulations - experience using Assima Train preferred. Understanding of adult learning theory and instructional design principles. Strong project management skills. Ability to work independently. Ability to break down complex tasks into simpler steps for learners. Magnit Global is a leading, global professional services and technology company. 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Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.\u00a0 Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.\u00a0\u00a0 Airbnb was born with a creative spirit, and it\u2019s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:\u00a0 Our community is based on connection and belonging.\u00a0 Our creativity allows us to imagine new possibilities for people.\u00a0 Our responsibility is to all of our stakeholders.\u00a0 It takes a unified team committed to our core values to embody these ideas,\u00a0and our fast-moving team is committed to leading as a 21st century company.\u00a0 Compliance Training Coordinator The Location: This position is based in the United Kingdom- Remote Eligible. The Job Accountable for scheduling and assigning training to Payments Compliance team members as well as stakeholders in wider teams within Airbnb. Support training through to completion, including follow up where necessary with stakeholders and leadership. Provide reporting on training completion rates. Collaborate with the Training Lead on the development of local and global training programs. Recommend training materials as part of the continuing education program. Evaluate our work as a Training Team, finding ways for the team to be more efficient, relevant and valuable. Maintaining a good working relationship with stakeholders. About You At least 6 months in a training or compliance background. Organised with strong administrative skills. Strong communication skills, the ability to share information clearly and concisely and to persuade learners and stakeholders. Collaborative personality \u2013 someone who can work with a Training Team spread across the world, all working together towards common goals. Experience using a Learning Management System preferred. Magnit Global is a leading, global professional services and technology company. 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Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.\u00a0\u00a0 Airbnb was born with a creative spirit, and it\u2019s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:\u00a0 Our community is based on connection and belonging.\u00a0 Our creativity allows us to imagine new possibilities for people.\u00a0 Our responsibility is to all of our stakeholders.\u00a0 It takes a unified team committed to our core values to embody these ideas,\u00a0and our fast-moving team is committed to leading as a 21st century company.\u00a0 The Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.\u00a0 The Job User Knowledge Operations Specialist In the Operations Management Job Family, you will be responsible for working with your team to ensure that daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users or the Airbnb platform.\u00a0You will be working closely with the product stakeholders and shared services stakeholders to provide feedback to help improve our models as well as focusing on analysing online patterns and trends.Your scope within the role is outlined below and your level is defined by the Airbnb Levels Framework . Responsibilities Maintain Subject Matter Expertise of User Knowledge Operations to successfully complete core work and escalations\u00a0 Educate users on how to maintain security and safety while using Airbnb responsibly Investigate complex situations and potential brand risks surfaced in high volume queues\u00a0 Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes Understand our risk systems and investigate account patterns Identify and escalate trends and product vulnerabilities to stakeholders Maintain high levels of confidentiality while performing investigations Comprehensively document investigations Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. Demonstrate great judgement and be open to sharing what you know with others. About You You set the highest standards of quality for your work, and hold yourself and others accountable. You understand the importance of delivering excellent products and services to our community, and you're rigorous about examining and improving your own work to ensure it's always as good as it can be. Even when you're successful, you never stop looking for ways to improve. You pay close attention to details, no matter how small. You proactively inform people and teams in a timely and accurate manner. You explain What, How, and Why, and provide all of the necessary context. You communicate clear, relevant, and succinct information to the right people at the right time, in a way that reduces confusion and builds trust. You keep relevant parties updated when timelines change. You adjust your tone and style to what is most appropriate for your situation or audience. You can productively engage in difficult conversations regardless of setting. You work effectively with others in one-on-one or group settings. You strive to listen more than you speak, and you frame suggestions as questions rather than orders. You openly receive new ideas and contribute your own. You help others, regardless of ownership or relationship. You're not perceived as a person who slows down progress. You focus on achieving a desired result, not on owning a project or receiving credit for the outcome. You understand the need for an open and collaborative team environment, and you foster this in your interactions with others. You utilize strategic partnerships to achieve your goals. Technical Skill Requirements\u00a0 Familiarity with the Google suite: mail, docs, sheets, and slides Mac OS Experience with customer ticketing systems\u00a0 Qualifications\u00a0 1-2 years of experience within risk management, fraud prevention, or Trust and Safety Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours. Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience. Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities Self-motivated and detail oriented, with a focus on solutions and outcomes Strong investigative ability, due diligence, internet research, organizational, and analytical skills.\u00a0 Ability to detect vulnerabilities in existing and new products or features and anticipate the ever-evolving fraudulent behaviors.\u00a0 Desire to work in fast-paced and rapidly changing environment. Ability to multi\u00adtask, learn and adapt to new technologies. Ability to remain calm in time sensitive situations, prioritize and respond to user and cross-\u00adfunctional team needs. Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users Ability to analyze data for patterns and draw conclusions and suggestions SQL, JSON, or equivalent experience with other coding languages is a plus Fluency in another language is a plus You may have 2 to 4 years experience in a similar role elsewhere or you may have learned on the job at Airbnb.\u00a0 Belonging &amp; Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. 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